Last Updated: June 2, 2026
Website: theladyalma.com
Brand: Lady Alma
These Terms and Conditions govern your use of theladyalma.com and any purchase you make through it. By accessing or buying from this site, you agree to be bound by these terms. If you don’t agree, please don’t use the site.
Lady Alma is an apparel, accessories, and home goods brand operating globally through theladyalma.com. The site is owned and operated by Badd Kitty, LLC. Our products are produced and fulfilled on a print-on-demand basis through Printful, Inc.
You may use this site for personal, non-commercial purposes only. You agree not to:
Copy or scrape content. You won’t reproduce, redistribute, or scrape any text, images, or designs from this site without written permission.
Misuse the site. You won’t attempt to gain unauthorized access, introduce malicious code, or use automated tools to interact with the site.
Violate applicable law. You’re responsible for complying with the laws of your country when accessing and ordering from this site.
We reserve the right to suspend or terminate access for anyone who violates these terms.
Print-on-demand. All products are made to order. We don’t hold inventory. Once an order is placed and sent to production, it cannot be modified or canceled.
Product descriptions. We make every effort to display products accurately, but colors and sizing may vary slightly between screens and physical items. Refer to the sizing charts provided on each product page.
Pricing. All prices are listed in USD. We reserve the right to change pricing at any time without notice, though changes won’t affect orders already placed.
Order confirmation. You’ll receive an email confirmation when your order is placed. This is an acknowledgment of receipt, not acceptance. We reserve the right to cancel or refuse any order at our discretion (e.g., suspected fraud, pricing errors).
We accept major credit/debit cards and other payment methods as displayed at checkout. All transactions are processed securely through our payment provider. We don’t store your payment card details.
By placing an order, you confirm that you’re authorized to use the payment method provided.
Orders are fulfilled by Printful and shipped from their global network of production facilities. Delivery timeframes vary by destination and are estimates only — not guarantees. See our Shipping Policy for full details.
We’re not liable for delays caused by carriers, customs, or events outside our control.
Because our products are made to order, we don’t accept returns or exchanges for buyer’s remorse, wrong size ordered, or change of mind.
We do address defective or incorrect items. See our Return & Refund Policy for the full process.
All content on this site — including designs, graphics, logos, photography, and copy — is the intellectual property of Lady Alma or its licensors. You may not use, reproduce, or distribute any of it without explicit written permission.
If you believe your intellectual property has been infringed, contact us at the email below.
If you tag us, submit photos, or share content featuring Lady Alma products, you grant us a non-exclusive, royalty-free, worldwide license to use that content for marketing and promotional purposes, with credit where possible.
This site and its products are provided “as is.” We make no warranties, express or implied, about the accuracy of content, uninterrupted availability, or fitness for a particular purpose. Your use of the site is at your own risk.
To the fullest extent permitted by law, Lady Alma’s total liability to you for any claim arising from use of this site or purchase of products will not exceed the amount you paid for the order in question. We’re not liable for indirect, incidental, or consequential damages of any kind.
This site may link to third-party websites (e.g., Printful, payment processors). We’re not responsible for the content, privacy practices, or operations of those sites.
These terms are governed by applicable law. For international customers, disputes will be handled in accordance with the laws of the jurisdiction where Lady Alma operates. We encourage you to contact us first — most issues can be resolved quickly and directly.
We may update these terms at any time. The “Last Updated” date at the top reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated terms.
Every Lady Alma product is made to order through Printful. Nothing sits in a warehouse waiting for you — it’s created the moment you place your order. Because of that, we can’t accept returns or exchanges for change of mind, wrong size ordered, or buyer’s remorse.
What we do stand behind: if something arrives defective, damaged, or not what you ordered, we’ll make it right.
Defective or damaged items. If your product arrives with a manufacturing defect (misprinted design, faulty stitching, damaged in transit), contact us within 30 days of delivery and we’ll send a replacement or issue a full refund at no cost to you.
Wrong item received. If we or Printful sent you the wrong product, we’ll fix it — replacement or refund, your choice.
Lost in transit. If tracking shows delivered but your package never arrived, or your shipment goes missing with no updates for 30+ days (US) or 45+ days (international), contact us, and we’ll investigate and reship if confirmed lost.
Wrong size ordered. Sizing charts are on every product page. Please check them before ordering. We can’t accept size exchanges for correctly printed, correctly shipped items.
Change of mind. Once an order enters production (usually within 24–72 hours of placement), it can’t be canceled or modified.
Customs fees or import duties. International customers are responsible for any applicable duties or customs charges. We can’t refund these.
Minor color variation. Colors may look slightly different on screen versus the physical product due to monitor calibration and print processes. This isn’t considered a defect.
Refunds typically process within 5–10 business days, depending on your bank or card provider.
Orders can only be canceled before they enter production. Production typically begins within 24–72 hours of order placement. If you need to cancel, contact us immediately at [your contact email] — we’ll do our best but can’t guarantee cancellation once the process has started.
Lady Alma / Badd Kitty, LLC
Email: info@theladyalma.com
Website: theladyalma.com
